What makes America’s most profitable fast-food franchise When you think of big money fast-food chains, names like McDonald’s, KFC and Subway come to mind. Who has heard about Chick-fil-A? With...
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Forget differentiating on price or product - quality customer care is the best and only way to beat your competition. Sir Richard Branson bought into high margin industries where the...
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See how these Fish Market guys work is BIGGER than just selling fish. They found their passion to make their customers day, see the difference they made. How can you...
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See Steve Jobs engage his staff through painting a picture of how each person can live their mission to first start with asking what their customer wants and then focus...
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Years ago Southwest airlines almost went broke, but the staff were passionate to keep their job and took it upon themselves to make sure every customer has a great memorable...
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https://www.youtube.com/watch?v=B7AN0wAvlYs
Learn the greatest secret of all Virgin’s companies that makes their customers feel valued. Take your top three lessons and then create action steps to implement them now.
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